At Dominic Tronics, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may request a return within 7 days of receiving your order if the item is defective, damaged, or not as described. The product must be unused, in its original packaging, and accompanied by proof of purchase.
To initiate a return, please contact our support team at [email protected] within the 7-day return period. Our team will guide you through the return process.
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days after the inspection is complete.
Refunds will be issued through the original method of payment (Cash on Delivery refunds will be processed via bank transfer or store credit, as applicable).
Exchange Policy
If you wish to exchange a product for a different item, please contact us within 7 days of delivery. Exchanges are subject to product availability.
Non-Returnable Items
Certain products such as personal care items, opened electronic accessories, or customized products may not be eligible for return or refund due to hygiene and safety reasons.
Contact Us
For any questions or concerns regarding returns or refunds, please contact us at [email protected].